Effective Date: August 29, 2026
Sanctorum Cigars LLC (“Sanctorum Cigars,” “we,” “us,” or “our”) is committed to providing premium products and excellent customer service. Due to the nature of tobacco products and the importance of proper storage and handling, the following refund and return policy applies to purchases made through our website.
Cigar and Tobacco Product Sales
For quality, safety, and product-integrity reasons, cigars and other tobacco products are generally not eligible for return once they have been delivered.
If your order arrives damaged, defective, incorrect, or otherwise materially different from what you ordered, please contact us within 7 days of delivery so that we can review the issue.
Damaged or Incorrect Orders
If an item arrives damaged or you receive an incorrect item, please contact us promptly. We may request photographs of the product, packaging, shipping label, or other information necessary to evaluate the issue.
When appropriate, Sanctorum Cigars may, at its discretion, provide a replacement, store credit, or refund.
Please do not discard damaged products or packaging until we have completed our review.
Accessories and Non-Tobacco Merchandise
Unused and unopened non-tobacco merchandise may be eligible for return within 14 days of delivery, provided the item is in its original condition and packaging.
Customers should contact us before returning any merchandise. Returns sent without prior authorization may not be accepted.
Unless the product was damaged, defective, or shipped incorrectly, the customer is responsible for return shipping costs.
Non-Returnable Items
Opened, smoked, cut, lit, altered, or otherwise used cigars are not eligible for return. Tobacco products that have been improperly stored or handled after delivery are also not eligible for return.
Gift cards, personalized products, clearance or final-sale merchandise, and other items identified as non-returnable at the time of purchase are not eligible for return or refund except where required by law.
Shipping Charges
Original shipping charges are generally non-refundable unless the refund results from an error by Sanctorum Cigars or a product that arrived damaged or defective.
Refunds
Approved refunds will generally be issued to the original method of payment. Processing times may vary depending on the payment provider or financial institution.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We will attempt to accommodate cancellation requests, but orders that have already been processed or shipped may not be canceled.
Contact Us
For questions regarding a return, damaged shipment, or refund, please contact:
Sanctorum Cigars LLC
Email: raphael@sanctorumcigars.com